Frequently Asked Questions

Everything you need to know about shopping with Monos Australia

What are your shipping times and costs within Australia?

We offer free standard shipping on all Australian orders over $150. Standard delivery typically takes 3-5 business days, while Express Post takes 1-2 business days depending on your location.

How do I return an item if it doesn't fit?

We offer a 30-day return policy for all full-priced items. Products must be in their original condition with tags attached. You can initiate a return through our online portal for a refund or store credit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Klarna for interest-free installments.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. As Australian sizing can vary, we recommend measuring a similar garment you own to ensure the perfect fit.

Are your materials sustainably sourced?

At Monos Australia, we prioritize ethical manufacturing and high-quality fabrics. We are committed to increasing our use of organic cotton and recycled materials across all our seasonal collections.

Can I track my order once it has been placed?

Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey via Australia Post.